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Personalization errors occur when opening (Photoshop CS on Mac OS X)
Issue
When you open Adobe Photoshop CS, you receive one of the following errors:
-- "Could not fully start the application because of invalid personalization information."
-- "Could not personalize your copy of Photoshop because of missing or invalid personalization information."
-- "Could not complete your request because certain required files were not found in the Adobe Photoshop CS Required folder. Please reinstall Photoshop to restore those files."
Solution: Ensure that only one copy of Photoshop CS is installed.
Open the Applications folder on your hard drive and check to see if more than one instance of a folder called Photoshop CS exists. If more than one copy of Photoshop CS exists, delete all instances of Photoshop CS and reinstall Photoshop CS.
To delete Photoshop CS and reinstall:
1. Move any personal files from the Adobe Photoshop CS folders on the hard disk to another location.
2. Delete all Adobe Photoshop CS folders in the Applications folder.
3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash.
4. Insert the Photoshop CD-ROM, double-click the installer file in the Photoshop folder on the CD-ROM, and then follow the on-screen instructions to complete the installation.
Note: See Background information for details regarding retaining multiple installs of Photoshop CS.
Background information
If multiple copies of Photoshop CS are present within the Applications folder, or a Beta/Tryout version is installed, the system and Photoshop may confuse which files to use to verify personalization. This confusion can lead to personalization errors when launching the application.
The Photoshop CS installer personalizes the first installed instance of the Photoshop CS within the Applications folder. If multiple instances of the Photoshop CS folder are present, only the first one will be personalized. New installations of Photoshop CS will not be personalized, causing the error "Could not personalize your copy of Photoshop because of missing or invalid personalization information".
If you need to retain more than one installation of Photoshop CS on your computer--if, for example, you need more than one language version--you can use the following workaround procedures to avoid personalization errors. However, multiple installations of Photoshop CS on a single computer system and the steps provided below are not supported by Adobe Technical Support.
If you already have Photoshop CS installed and want to install another instance:
1. Move one of the Photoshop CS folders out of the Applications folder.
2. Move all remaining instances of Photoshop CS folders to the Trash, and then empty the Trash.
3. Create a subfolder in the Applications folder, for example: Photoshop CS 1.
4. Reinstall Photoshop CS and select the subfolder (created in Step 3) as the install folder when prompted for the installation location.
5. Move the original Photoshop CS folder back into the Applications folder.
If you have not installed Photoshop CS but require multiple instances to be installed:
1. Create a subfolder in the Applications folder, for example: Photoshop CS 1.
2. Install Photoshop CS and select the subfolder (created in Step 1) as the install folder when prompted for the installation location.
3. Create another subfolder in the Applications folder, for example: Photoshop CS 2.
4. Reinstall Photoshop CS and select the subfolder (created in Step 3) as the install folder when prompted for the installation location.
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